Returns & Exchanges
We offer 60 Day Free Exchanges and a 12 Month Warranty
We get it, you might not get the right size or the product might not be what you were originally after. We offer free exchanges for 60 days and if you have any issues with your vest (we hope not) but if for any reason you start to experience any faults, we will refund you for a period of up to 12 months after your first purchase. Sound crazy? It probably is.
We know you are going to use our vests over a 12 month period to the maximum potential and this means getting hit by balls in the chest, taking every tackle x10 harder than before and rolling with the punches as they come. We've made our product to absorb up to 75% of impact and we're confident that we can handle the wear and tear you're going to experience when you are playing your best game yet. If you find any faults with our vest (like the zip breaking, or the padding somehow erupting from within) we'll still be here to give you lasting performance and help you play your game fearlessly.
3 Ways To Return
1. Exchange: If you would like to process a return for an exchange because the size isn't right, this is totally free. Just hop online here, fill out the form and a label will be sent to you to package your item. As soon as that's done, we will send your exchange item and you'll be back on the field in no time.
2. Refund: If you would like refund because the vest is not what you had hoped, we will refund you for a period of up to 60 days. We will give you a full refund for the vest, however you will need to pay for the shipping back to us. Please fill out the return form here.
3. Warranty: Under our warranty we will offer you an exchange, not a refund. This is because we are giving you the opportunity to wear our vest for 12 months and we're going to guess you love the vest by this stage so you'll want an exchange, not a refund. If you've had your vest for less than 60 days and it meets our conditions of return, it will either quality for a refund or exchange and wont need to go under our warranty claim. Please contact us at info@zenasport.com.au
Our Conditions Of Returns for Exchange or Refund
We're hoping you only need to return your vest because it didn't fit or it wasn't quite right but we do need to ensure you haven't jumped to the moon and back before deciding that. If you return your vest for an exchange or a refund you must ensure the following;
- The item has not been worn or washed
- The item has it's original packaging and tags
- You have your proof of purchase or order number
- It has been less than or exactly 60 days since your purchase
- We do not accept returns from 3rd party sellers like Amazon, Ebay or Depop
Our Conditions Of Returns for Warranty
Under our warranty we will offer you an exchange, not a refund. This is because we are giving you the opportunity to wear our vest for 12 months and we're going to guess you love the vest by this stage so you'll want an exchange, not a refund. If you've had your vest for less than 60 days and it meets our conditions of return for exchange or refund, it will either quality for a refund or exchange and wont need to go under our warranty claim.
- You must have you original order confirmation or receipt of purchase so we can verify your order
- Our warranty covers items that you believe are faulty due to the manufacturing of the product
- Manufacturing faults may appear with the zip or the padding or if anything happened during transit (while being delivered to you) we will cover this as-well
- We do not accept faults that have been created by the process of wearing the vest or washing the vest incorrectly (eg washing the vest in boiling hot water)
- If someone has tackled you the vest should absorb the impact from the collision and handle most competitive tackles fast-pitch bowling and kicks in karate without puncturing the padding but if you are tackled by a lion with claws (we hope not) we can't guarantee the vest won't get ripped
Rest assured, the Zena Sport Chest Protection Range is put through independent testing before released. To find out more our testing please read our independent test report here from Deakin University
