Shipping policy

Where do you deliver too?
We deliver within Australia and Worldwide

How long before I receive my order?
Once you’ve placed your order, we aim to have it dispatched from Melbourne. If your order is placed on a weekend or public holiday we will dispatch on the next business day.

Please allow up to 5-7 business days for delivery. We use Australia Post for deliveries, so once we’ve dispatched your product it will arrive within their delivery timeframes. You can track your item here.

What if my package is lost in transit?
We take no responsibility for your package once it leaves our warehouse. To help avoid a lost parcel, please ensure you insert a correct and valid shipping address. Please read Australia Post's rules around lost items here

Do you offer refund or exchange change of mind?
Please refer to our refund and exchange policy on website for information

What if my product is faulty?
Our products come with a 12-month warranty, if any fault arises within 12 months of your purchase we replace the item.

How can I contact Zena?
If you’ve got any questions, please get in touch.
E: info@zenasport.co
A: PO Box 8039, Newtown, Vic, 3220, Australia

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